Terms of Service

1. Who we are and what applies

Your contracting partner is Mango Ventures GmbH, Zurich. Mango Inventory is meant for organisations, not private individuals.

Your contracting partner is Mango Ventures GmbH, Trottenstrasse 20, 8037 Zurich, Switzerland («we»), entered in the commercial register of the Canton of Zurich (UID CHE-394.800.535).

Mango Inventory is aimed exclusively at organisations and not at consumers. By signing up you confirm that you act for your organisation and are authorised to represent it.

The contract starts with sign-up or with acceptance of an individual offer and runs for an indefinite period.

Individual written agreements and a concluded data processing agreement (DPA/AVV) take precedence over these Terms. The privacy policy applies to the processing of personal data.

2. The service

Mango Inventory manages your organisation's inventory: check-out by scan, defect reports, stocktaking, Excel import. We keep improving it — and if an essential feature of your paid plan were ever removed, you would hear about it at least 30 days ahead and could cancel as of that date.

Mango Inventory is a web application with a companion mobile app for inventory management. The feature set and limits of each plan follow from the pricing page.

We continuously develop the service; features may be added or change. If an essential feature of your paid plan is removed without replacement, we inform you at least 30 days in advance, and you may cancel effective as of the date of the change.

AI features — such as speech recognition or automatic prefill — produce suggestions that can be wrong; review them before applying.

3. Your account and your organisation

Keep your credentials confidential and provide honest details when signing up. You are responsible for your organisation's user accounts.

The details provided at sign-up must be accurate and kept up to date; you keep your credentials confidential and notify us immediately if you suspect unauthorised use.

Your organisation is responsible for use of the service through the user accounts it invites and manages, including their compliance with these Terms.

4. Prices and payment

What the pricing page says is what applies — unlimited users, no hidden costs. Costs only arise once you actively choose a paid plan.

Prices follow the pricing page at mangoinventory.com and are exclusive of VAT. Every plan includes unlimited users.

Getting started is free. Costs only arise once you actively choose a paid plan; paid plans are billed monthly. The monthly fee follows the chosen plan and the number of recorded items per the pricing page and adjusts automatically as the item count changes.

We announce price increases at least 30 days in advance by email; they take effect no earlier than the next billing month after that period. Until they take effect, you may cancel as of that date.

If a payment fails, we remind you by email and set a grace period; if it lapses unused, the paid plan ends at the end of the billing month — your organisation continues on the Free plan, and all data is retained.

5. The satisfaction guarantee

Not happy? Tell us — we refund your last monthly fee. No questions asked.

Upon notice to our support, we refund your organisation the most recently paid monthly plan fee. No justification is needed; the refund does not require cancellation.

The guarantee applies once per organisation and billing month and applies to monthly plan fees (no stacking of several months).

6. Cancellation, export and deletion

You can cancel any time effective at the end of the billing month, and export your data in full at any time. Nothing is deleted until you ask for it — we only clean up long-abandoned Free plan organisations, with advance notice.

You may cancel a paid plan at any time effective at the end of the current billing month — in the app or by email. Cancelling ends only the plan: your organisation keeps working, all data remains stored and exportable, and a concluded DPA remains in force until you request deletion.

After cancelling, the same applies as on any downgrade: features not included in the new plan are no longer available until a plan that includes them is chosen, and on the Free plan no new items can be added past its item allowance — everything already recorded stays usable. Paid plans have no such limit; the monthly fee simply follows the item count.

As an organisation owner you can export your complete inventory as an archive directly in the app at any time (tables as CSV plus all files and photos).

If you request deletion, we remove your organisation and all associated data from active systems; backup copies are overwritten or deleted within 90 days at the latest.

We may delete Free plan organisations that nobody has signed in to for six months. We announce this by email at least 30 days ahead — simply signing in is enough to keep everything.

7. Your data, our software

Your data is yours — we only process it to run Mango Inventory for you, and we treat it confidentially. The software remains ours.

All content your organisation records in Mango Inventory (inventory data, photos, documents) remains your organisation's. We process it exclusively to provide the service — in accordance with the privacy policy and, where concluded, the DPA.

We treat all non-public content of your organisation confidentially and make it accessible only to people and providers who need it to operate the service, provide support, or fulfil a legal obligation.

All rights in the software and its components remain with us; for the duration of the contract you receive the non-exclusive, non-transferable right to use the service for your organisation.

Where your data is stored and which providers we use is set out on our Trust & security page and in the privacy policy. We announce changes to the provider list there and by email in advance; if you do not agree with a change, you may cancel as of its date. For organisations that require a data processing agreement, we provide a template with a stricter approval rule.

8. Fair use

Use Mango Inventory lawfully and for your own organisation — that is all we ask. If there is a problem, we talk to you first.

The following in particular are not permitted: unlawful content; misuse of the service, such as attempts to circumvent security measures, disrupt operations or use someone else's credentials; and commercial resale to independent third parties. Use for your own organisation, including its organisationally affiliated schools, sites and facilities, is permitted.

In case of violations we contact you first and look for a solution — unless an immediate measure is necessary to protect the service, other customers or third parties. As a last resort we may suspend affected accounts or terminate the contract for cause with immediate effect.

9. Availability and support

We run Mango Inventory with care and fix disruptions as quickly as possible. There is no fixed availability commitment without a separate agreement — but you get support directly from the founder.

We aim for high availability and fix disruptions as quickly as possible. No specific availability or response time is owed without a separate agreement (SLA). We announce planned maintenance with noticeable interruption in advance. We are not responsible for outages caused by events outside our control.

Support is provided by email to karim@mangoinventory.com — you receive a personal answer from the founder.

10. Warranty and liability

If we cause damage intentionally or through gross negligence, we are liable — the law requires that, and rightly so. Beyond that, we are not liable, to the extent the law permits this exclusion.

We provide the service with care but do not warrant uninterrupted or error-free operation. We remedy reported defects to the extent reasonable; further warranty claims are excluded to the extent permitted by law.

We are liable without limitation for damage we cause intentionally or through gross negligence (art. 100 para. 1 of the Swiss Code of Obligations remains reserved).

Otherwise, our liability is excluded to the extent this exclusion is permitted by law. In particular, we are not liable for slight negligence and do not compensate indirect or consequential damage, notably lost profit.

This exclusion also applies to breaches of confidentiality and data-protection obligations, unless mandatory law provides otherwise, and to auxiliary persons and engaged subprocessors (art. 101 of the Swiss Code of Obligations).

11. Changes to these Terms

We may adapt these Terms. If something changes to your disadvantage, you will hear about it at least 30 days ahead by email — if you do not agree, simply cancel by the effective date.

We may adapt these Terms, for instance when the service or the legal situation evolves. Changes that materially restrict your rights or materially extend your obligations are announced by email at least 30 days before they take effect; other changes take effect on publication with an updated date.

If you do not agree with an announced change, you may cancel the contract effective as of the date the change takes effect. If you continue to use the service afterwards, the new version applies.

12. Final provisions

Swiss law, place of jurisdiction Zurich. And if an individual provision should be invalid, the rest remains in force.

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Zurich, Switzerland; mandatory statutory places of jurisdiction remain reserved.

Should a provision of these Terms be invalid, the remaining provisions remain in force.

Notices under this contract are sent to the email address of the organisation owner.

These Terms exist in German and English; in case of discrepancies, the German version prevails.

Questions about these Terms? Write to karim@mangoinventory.com — you will receive a personal answer.