Terms of Service

1. Who we are and what applies

Your contracting partner is Karim Attia in Zurich. A Mango Inventory GmbH is being formed — it will only take over the contract later with your consent. Mango Inventory is meant for organisations, not private individuals.

Your contracting partner is Karim Attia, doing business as «Mango Inventory», Trottenstrasse 20, 8037 Zurich, Switzerland («we»). A Mango Inventory GmbH is being formed; after its registration, the contract may be transferred to the GmbH by separate notice and with your consent (transfer of contract). Until then, Karim Attia remains fully your contracting partner.

Mango Inventory is aimed exclusively at organisations — such as schools, clubs, works depots and businesses — and not at consumers. By signing up you confirm that you act for your organisation and are authorised to represent it.

The contract starts with sign-up or with acceptance of an individual offer and runs for an indefinite period.

Individual written agreements and a concluded data processing agreement (DPA/AVV) take precedence over these Terms; otherwise these Terms apply, supplemented by the prices on the pricing page at mangoinventory.com. The privacy policy additionally applies to the processing of personal data.

2. The service

Mango Inventory manages your organisation's inventory: check-out by scan, defect reports, stocktaking, Excel import. We keep improving it — and if an essential feature of your paid plan were ever removed, you would hear about it at least 30 days ahead and could cancel as of that date.

Mango Inventory is a web application with a companion mobile app for inventory management. The feature set of each plan follows from the pricing page; the Free plan includes all features for up to 50 items.

We continuously develop the service; features may be added or change. If an essential feature of your paid plan is removed without replacement, we inform you at least 30 days in advance, and you may cancel effective as of the date of the change.

3. Your account and your organisation

Keep your credentials confidential and provide honest details when signing up. You are responsible for your organisation's user accounts.

The details provided at sign-up must be accurate and kept up to date.

You keep credentials confidential and notify us immediately if you suspect unauthorised use of your account.

Your organisation is responsible for use of the service through the user accounts it invites and manages, including their compliance with these Terms.

4. Prices and payment

What the pricing page says is what applies — per 1,000 items or part thereof, unlimited users, no hidden costs. Costs only arise once you actively choose a paid plan.

Prices follow the pricing page at mangoinventory.com and are exclusive of VAT. Every plan includes unlimited users.

The Free plan costs CHF 0 per the current pricing page (up to 50 items). Costs only arise once you actively choose a paid plan and confirm the price shown at that point; paid plans are billed monthly.

We announce price increases at least 30 days in advance by email; they take effect no earlier than the next billing month after that period. Until they take effect, you may cancel as of that date.

5. The satisfaction guarantee

We only want happy customers. If you are unhappy, tell us — we will refund your last monthly fee. No questions asked. If you are unhappy two months in a row, we part ways fairly — the second month is on us too. And beyond all that: if something isn't right, get in touch — we will find a fair solution.

Upon notice to our support, we refund your organisation the most recently paid monthly plan fee. No justification is needed; the refund does not require cancellation.

The guarantee applies once per organisation and billing month and covers the most recently paid monthly fee (no stacking of several months, no further retroactive refunds). It applies to monthly plan fees.

If you invoke the guarantee for two immediately consecutive billing months, we may terminate the contract as of the end of the second month. We fully refund the plan fee charged for that second month; no further fees arise thereafter. Your ability to export remains unaffected (section 6).

6. Cancellation, export and deletion

You can cancel any time effective at the end of the billing month, and export your data in full at any time. We ourselves only terminate in the ordinary course if we discontinue the service entirely — with at least 90 days' notice and a guaranteed export.

You may cancel a paid plan at any time effective at the end of the current billing month — in the app or by email. Cancelling a paid plan ends only the plan: your organisation continues in read-only mode, all data remains stored and exportable, and a concluded DPA remains in force until you request deletion or full termination.

We may terminate the contract for cause with immediate effect (section 8). Ordinary termination by us is only permitted if we permanently discontinue the service; we announce it at least 90 days in advance and guarantee full export during that period. Fees already paid for the period after termination are refunded.

As an organisation owner you can export your complete inventory as an archive directly in the app at any time (tables as CSV plus all files and photos).

On downgrade, all data is retained. Features not included in the new plan become read-only; if the new plan's item limit is exceeded, the organisation as a whole becomes read-only. Full export remains available.

If you request full termination of the contract, export remains available for 90 days from termination. After that — or earlier at your request — we delete your organisation and all associated data from active systems; backup copies are overwritten or deleted within 90 days at the latest.

7. Your data, our software

Your data is yours — we only process it to run Mango Inventory for you, and we treat it confidentially. The software remains ours.

All content your organisation records in Mango Inventory (inventory data, photos, documents) remains your organisation's. We process it exclusively to provide the service — in accordance with the privacy policy and, where concluded, the DPA.

We treat all non-public content of your organisation confidentially and make it accessible only to people and providers who need it to operate the service, provide support, or fulfil a legal obligation.

All rights in the software and its components remain with us; for the duration of the contract you receive the non-exclusive, non-transferable right to use the service for your organisation.

The primary application database and uploaded files are stored via Convex on AWS in Dublin, Ireland (EU). When you use individual AI features, the content they require is additionally processed by the providers named in our provider list at the locations stated there.

The subprocessors we use are listed on our Trust & security page; we announce changes at least 30 days in advance, and if you object you may cancel as of the date of the change. For organisations that require a data processing agreement (e.g. schools), we provide a template with a stricter approval rule.

8. Fair use

Use Mango Inventory lawfully and for your own organisation — that is all we ask. If there is a problem, we talk to you first.

The following in particular are not permitted: unlawful content; misuse of the service, such as attempts to circumvent security measures, disrupt operations or use someone else's credentials; and commercial resale to independent third parties. Use for your own organisation, including its organisationally affiliated schools, sites and facilities, is permitted.

In case of violations we contact you first and look for a solution — unless an immediate measure is necessary to protect the service, other customers or third parties. As a last resort we may suspend affected accounts or terminate the contract for cause with immediate effect.

9. Availability and support

We run Mango Inventory with care and fix disruptions as quickly as possible. There is no fixed availability commitment without a separate agreement — but you get support directly from the founder.

We aim for high availability and fix disruptions as quickly as possible. No specific availability or response time is owed without a separate agreement (SLA). We announce planned maintenance with noticeable interruption in advance.

Support is provided by email to karim@mangoinventory.com — you receive a personal answer from the founder.

10. Warranty and liability

If we cause damage intentionally or through gross negligence, we are liable without limit — the law requires that, and rightly so. For everything else, liability is limited: to the fees of the last twelve months, but at least CHF 500 — and we do not compensate indirect or consequential damage.

We provide the service with care but do not warrant uninterrupted or error-free operation. We remedy reported defects to the extent reasonable; further warranty claims are excluded to the extent permitted by law.

We are liable without limitation for damage we cause intentionally or through gross negligence (art. 100 para. 1 of the Swiss Code of Obligations remains reserved), and for personal injury.

Otherwise, in cases of slight negligence, our total liability is limited to the higher of the following amounts: the fees your organisation paid for the service in the twelve months preceding the damaging event, or CHF 500. Indirect and consequential damage, in particular lost profit, is not compensated; reasonable direct costs of restoring your data do not count as excluded consequential damage.

These limitations also apply to breaches of confidentiality and data-protection obligations, unless mandatory law provides otherwise.

For auxiliary persons and engaged subprocessors we are liable to the same extent and with the same limitations as for our own conduct (art. 101 of the Swiss Code of Obligations).

11. Changes to these Terms

Material changes only apply if you expressly agree to them. If you do not agree, the current Terms continue to apply to you — nothing changes silently.

We may adapt these Terms, for instance when the service or the legal situation evolves. We announce material changes at least 30 days before their intended effective date by email; they only become part of the contract with your express consent (for instance by confirmation in the app).

Purely editorial changes and changes exclusively in your favour may be made and published without consent.

If you do not agree to a material change, the previous Terms continue to apply to you until the contract ends.

12. Final provisions

Swiss law, place of jurisdiction Zurich. And if an individual provision should be invalid, the rest remains in force.

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Zurich, Switzerland; mandatory statutory places of jurisdiction remain reserved.

Should a provision of these Terms be invalid, the remaining provisions remain in force.

These Terms exist in German and English; in case of discrepancies, the German version prevails.

Questions about these Terms? Write to karim@mangoinventory.com — you will receive a personal answer.